Services

Custom orders

Do you have an idea in mind for a special piece of jewellery? The beauty of handmade is the endless possibilities to make your idea come to life!

Know what you want? Leave your request in the text box in your cart when placing your order.

Need some advice? Use our live chat or send us an e-mail (info@koiatelier.com) and Roxy will get back to you ASAP.

Want to pick your own gems and get some personal advice? Book a personal shopping appointment with us at the atelier to experience Koi in full!

Repairs

Did your piece of jewellery break? No worries! Here at Koi we're dedicated to you enjoying our jewellery for life.

within 6 months
If your piece breaks within 6 months of purchase, it may be eligible for a free repair (depending on our assessment).

after 6 months
If your piece breaks outside the warranty period, there will probably be some repair costs to make your jewellery good as new.

In both cases, please send a photo of your jewellery with your order number to info@koiatelier.com so we can look at the possibilities.

Infinity bracelets

NEW: Koi Infinity Bracelets✨ Choose one of our gold filled or sterling silver bracelets to wear forever. Book an appointment at the atelier to get your favourite bracelet custom sized so it's with you permanently - no clasp, no problem!

How does it work?

step 1. choose your chain

step 2. choose a gemstone

step 3. have it custom fitted to your size

step 4. wear it forever

The price of an infinity bracelet is the same price as the bracelet of your choice; choose one of our designs, or customise your own from scratch. You can see all our infinity bracelet options here, but there's all kind of customisation possible at your appointment!

One hour is plenty for 2-3 people, please send us an email (info@koiatelier.com) if you're bringing anyone with you. We can comfortably host 5-9 people at the same time, book another hour if you're with more than 3.

book your appointment here