Every Koi piece of jewellery is handmade and most of them take about 1-3 business days to be completed. Jewellery that needs to be forged takes about 10-15 business days to be finished. Orders are sent by letterbox post so there is no need to stay at home.

Netherlands - €2,49 regular mail, €4,49 track & trace
International - regular mail from €3,49, track & trace from €6,95

free shipping
Netherlands – orders above €40 (free track & trace from €75)
International – orders above €75 (free track & trace from €150

Netherlands: 1-2 business days

Belgium, Germany & Luxembourg: 3-5 business days

Rest of Europe: 5-8 business days

International: 8-15 business days

This is merely an indication. Are you worried your package might be lost? Please send us an email at info@koiatelier.com and we will get back to you within a day.

Please make sure your address information is complete! If you made a mistake, please send us an email or message with your correct information as soon as possible. If we sent it before you notify us, unfortunately there isn't anything we can do.

You have the right to return your jewellery until after 30 days of receiving it. It would be nice if you email us in advance (info@koiatelier.com), but it's not strictly necessary. Custom made jewellery or sale items are non-returnable. If however a mistake is made on our end, please send us an email or message and we will fix it.

Follow this link to easily submit a return request.

You can return/exchange your jewellery in these cases:

• your jewellery is flawed or arrived broken
• it isn’t a custom made piece (check the item description what the standard size is)
• it is undamaged and unworn
• it is not a sample sale item (this will be mentioned in the product description of the piece if it's a sample sale item)
• your item is clean and free of hair/other bodily things – Koi Atelier reserves the right to refuse returned items

Earrings can only be returned if completely unworn.

Shipping costs are the customer’s expense.

1. Return the jewellery in the original packaging. If you don't have it anymore, please make sure it's packed securely so your item doesn't tangle, can't get damaged during transit, or get lost.
2. Include a note with your name, return address, order number, and if it's a return or exchange. In case of an exchange please say which size/length you would like instead.
3. Send it to our atelier:

Koi Atelier
Smitstraat 42
1092 XT Amsterdam
The Netherlands

Your money will be refunded to the same account from which you paid the order. It may take up to 3-8 business days to process and get your money back in your account, depending on your payment method.

The quality of our jewellery is extremely important to us. If your piece breaks within 6 months of receiving it, we will repair it for free (in most cases).

Our guarantee does not cover discoloration due to lack of care (even though the materials we use are extremely durable).

If you lose your jewellery, unfortunately, we can’t replace it for free.

Did your piece of jewellery break? No worries! We can either repair it, or offer a recycle discount of 15% on a new piece. Send us a photo of what your piece of jewellery looks like with your order number to info@koiatelier.com so we can look at the possibilities.

When you send your jewellery to the atelier for repair, we'll also give it a nice deep clean with our ultrasonic cleaner!

Did you know all the materials we use can be reused or recycled? Gold filled & sterling silver can be molten down to be made into something new!

If you have a piece of jewellery that's beyond repair, or you just feel like getting something new without your jewellery going to waste, you can exchange your piece for a new one with a 15% recycling discount.

how it works

1. Send an email to info@koiatelier.com saying which piece of jewellery you'd like to exchange.
2. Send your old piece to the atelier (find our return instructions & address here).
3. We'll email you a custom order for the new piece with the recycling discount & free shipping applied.
4. Complete your order safely through our website and you're a short wait away to receiving your new jewellery!

things to keep in mind

• Piece for piece: the piece of jewellery you exchange must be similar to or in the same price range as the piece you'd like to exchange it for.
• The recycling discount can't be combined with sale items.