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repairs & warranty

The quality of our jewellery is extremely important to us. If your piece breaks within 6 months of receiving it, we will repair it for free (in most cases).

Our guarantee does not cover discoloration due to lack of care (even though the materials we use are extremely durable).

If you lose your jewellery, unfortunately, we can’t replace it for free.

Did your piece of jewellery break? No worries! Here at Koi we're dedicated to you enjoying our jewellery for life.

within 6 months
If your piece breaks within 6 months of purchase, it may be eligible for a free repair (depending on our assessment).

after 6 months
If your piece breaks outside the warranty period, there will probably be some repair costs to make your jewellery good as new.

In both cases, please send a photo of your jewellery with your order number to so we can look at the possibilities.