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our materials
We exclusively use 14k gold filled, .925 sterling silver, and 5 micron vermeil gold. Perfect for everyday wear! All the gemstones & freshwater pearls we use are genuine. You can find detailed descriptions of all the materials we use and how to care for them here.
return policy
All pieces are handmade with a lot of love. With that and sustainability in mind, not all sizes or pieces of jewellery can be returned or exchanged. Check the Info tab if this piece has a standard size. Earrings can only be returned if they're unworn. You can read our full return policy here.
custom requests
Do you have an idea in mind for a special piece of jewellery? The beauty of handmade is the endless possibilities to make your idea come to life!
Know what you want? Leave your request in the text box in your cart when placing your order.
Need some advice? Use our live chat or send us an e-mail (info@koiatelier.com) and Roxy will get back to you ASAP.
Want to pick your own gems and get some personal advice? Book a personal shopping appointment with us at the atelier to experience Koi in full!